Regulations

These Regulations define the general terms, conditions and methods of sale conducted by KREM Anna Zalesińska with its registered office in Częstochowa, via the online store. www.kremconcept.com These Regulations define the general terms, conditions and methods of sale conducted by KREM Anna Zalesińska with its registered office in Częstochowa, via the online store.

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Store Website, as well as to patterns, photos, forms, logos posted on the Store Website (except for logos and photos presented on the Store Website for the purpose of presenting goods, to which copyrights belong to third parties) belong to the Seller, and they may be used only in the manner specified in and in accordance with the Regulations and with the Seller's consent expressed in writing.

The Seller uses cookies, which are saved by the Seller's server on the hard drive of the Customer's end device when Customers use the Store Website. The use of cookies is intended to ensure the proper operation of the Store Website on Customers' end devices. This mechanism does not damage the Customer's end device and does not cause any configuration changes in the Customers' end devices or the software installed on these devices. Each Customer may disable cookies in their end device's web browser. The Seller points out that disabling cookies may, however, cause difficulties or prevent the use of the Store Website.

In order to place an order in the Online Store via the Store Website and to use the services available on the Store Website, the Customer must have an active e-mail account.

The Customer is prohibited from providing illegal content and from using the Online Store, the Store Website or free services provided by the Seller in a manner that is contrary to the law, good practice or infringes the personal rights of third parties.

The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of unauthorized access and modification of Customer data. Therefore, Customers should use appropriate technical measures to minimize the above-mentioned threats. In particular, they should use antivirus software and identity protection programs. The Seller will never ask the Customer to provide their Password in any form.

It is not permissible for the Customer to use the resources and functions of the Online Store to conduct activities that would infringe the interests of the Seller, i.e. advertising another entrepreneur or product; activities involving the posting of content unrelated to the Seller's activities; activities involving the posting of false or misleading content.

REGISTRATION

In order to create a Customer Account, the Customer is obliged to complete a free Registration.

Registration is not necessary to place an order in the Online Store.

To register, the Customer must complete the registration form provided by the Seller on the Store's website and submit the completed registration form electronically to the Seller by selecting the appropriate function within the registration form. During registration, the Customer sets a unique password.

When filling out the registration form, the Customer has the opportunity to read the Regulations and accept their content by marking the appropriate box in the form.

During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box on the registration form. In such a case, the Seller clearly informs the Customer of the purpose of collecting their personal data, as well as any known or anticipated recipients of such data.

The Customer's consent to the processing of their personal data for marketing purposes does not condition the conclusion of an agreement with the Seller for the electronic provision of the Customer Account Management service. Consent may be withdrawn at any time by submitting an appropriate declaration to the Seller. The declaration may, for example, be sent to the Seller's address via email.

After submitting the completed registration form, the Customer will immediately receive a Registration confirmation from the Seller via email to the email address provided in the registration form. At this point, an agreement is concluded for the electronic provision of the Customer Account Management service, and the Customer will be able to access the Customer Account and make changes to the data provided during Registration, with the exception of the login.

ORDERS

The information contained on the Store Website does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation for Customers to submit offers to conclude a Sales Agreement.

The Customer may place orders in the Online Store via the Store Website 7 days a week, 24 hours a day.

A Customer placing an order via the Store's Website completes the order by selecting the Product(s) they are interested in. Products are added to the order by selecting the "ADD TO CART" button under the Product(s) presented on the Store's Website. After completing the entire order and selecting the delivery and payment method in the "CART," the Customer places the order by sending the order form to the Seller and selecting the "Order with payment obligation" button on the Store's Website. Before each order is sent to the Seller, the Customer is informed of the total price for the selected Product(s) and Delivery, as well as any additional costs they are required to incur in connection with the Sales Agreement.

Placing an order constitutes the Customer's submission to the Seller of an offer to conclude a Sales Agreement for the Goods that are the subject of the order.

After placing the order, the Seller sends confirmation of its submission to the e-mail address provided by the Customer.

Then, after confirming the order, the Seller sends information about the order being accepted for processing to the email address provided by the Customer. Information about the order being accepted for processing constitutes the Seller's declaration of acceptance of the offer referred to in §4 paragraph 4 above, and upon its receipt by the Customer, a Sales Agreement is concluded.

After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's e-mail address or in writing to the address indicated by the Customer during Registration or placing an order.

The order fulfillment process begins upon obtaining positive transaction authorization.

PAYMENTS

The prices on the Store Website displayed next to a given Product are gross prices and do not include information on Delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when selecting the Delivery method and placing the order.

The Customer may choose the following payment methods for the ordered Goods: Stripe, Inc. (card payments and Apple Pay) and Klarna.

The Customer should pay for the order in the amount resulting from the concluded Sales Agreement within 3 Business Days if he/she has chosen the form of prepayment.

In the event of the Customer's failure to fulfill the obligation to pay within the strictly specified time limit resulting from the concluded Sales Agreement, the Seller may withdraw from the agreement without setting an additional deadline, in accordance with Article 492 of the Civil Code.

DELIVERY

The Seller carries out Delivery within the territory of the European Union, except Cyprus and Malta.

The Seller is obliged to deliver the Goods subject to the Sales Agreement free from defects.

The Seller publishes information on the Store Website about the number of Business Days needed for Delivery and order fulfillment.

The delivery and order fulfillment deadline indicated on the Store Website is counted in Business Days in accordance with §5 section 2 of the Regulations.

The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

On the day the Goods are sent to the Customer, information confirming the shipment by the Seller is sent to the Customer's e-mail address.

On the day the Goods are shipped to the Customer, information confirming that the Seller has dispatched the shipment is sent to the Customer's email address. If any loss or damage to the shipment is detected, the Customer has the right to request that a relevant report be prepared by the Supplier's employee.

The Seller, in accordance with the Customer's wishes, attaches a VAT invoice covering the delivered Goods to the shipment. If the Customer is not present at the address provided by the Customer when placing the order, the Supplier's employee will leave a delivery notice or attempt to contact them by phone to arrange a time when the Customer will be present.

In the event of the ordered Goods being returned to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-agreeing with the Customer on the date and cost of Delivery.

WARRANTY

The Seller guarantees the Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).

If the Goods are defective, the Customer may: submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the Goods with defect-free ones or remove the defects. The Customer may, instead of the Seller's proposed removal of the defect, request replacement of the Goods with defect-free ones, or, instead of replacement of the Goods, request removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of the defect-free Goods, the type and significance of the identified defect, and the inconvenience to which the Customer would be exposed under a different solution are taken into account. The Seller is obligated to replace the defective Goods with defect-free ones or remove the defect within a reasonable time without undue inconvenience to the Customer. The Seller may refuse to satisfy the Customer's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method of bringing the Goods into compliance with the Sales Agreement. The costs of repair or replacement shall be borne by the Seller.

A Customer exercising warranty rights is obligated to deliver the defective item to the Seller's address. In the case of a Customer who is a Consumer or an Entrepreneur with Consumer rights, the Seller covers the delivery costs.

The Seller is liable under the warranty if a physical defect is discovered within two years of the Goods being delivered to the Customer. A claim for removal of the defect or replacement of the Goods with defect-free goods is subject to a one-year limitation period, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to the defect in the Goods. If the Customer requested replacement of the Goods with defect-free goods or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of price reduction begins upon the ineffective expiry of the period for replacement of the Goods or removal of the defect.

Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Customer in writing to the Seller's address.

The Seller will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Customer within 14 days from the date of the request containing the complaint.

The Customer may submit a complaint to the Seller regarding the use of free services provided electronically by the Seller. The complaint may be submitted electronically and sent to the following address: hello@kremconcept.com . In the complaint, the Customer should include a description of the problem. The Seller will promptly, but no later than 14 days, review the complaint and provide the Customer with a response.

The Seller does not use out-of-court dispute resolution referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.

WITHDRAWAL FROM THE SALES CONTRACT

A Customer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.

The deadline for withdrawal from the Sales Agreement begins from the moment the Customer takes possession of the Goods.

The Customer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration may be submitted in writing to the Seller's address: KREM Anna Zalesińska, Diamentowa 3/21, 80-028 Gdańsk, or via email to the Seller's address: hello@kremconcept.com . The declaration can be submitted using the sample form, a template of which has been posted by the Seller on the Store's Website in the Terms and Conditions tab. To meet the deadline, it is sufficient to send the declaration before its expiry (14 days).

In the event of withdrawal from the Sales Agreement, it is considered not to have been concluded.

If the Customer has submitted a declaration of withdrawal from the Sales Agreement before the Seller has accepted his offer, the offer is no longer binding.

The Customer is obligated to return the Goods to the Seller immediately, but no later than 14 days from the date on which they withdrew from the Sales Agreement. To meet this deadline, it is sufficient to return the Goods to the Seller's address before the deadline expires.

The Seller is obligated to immediately, and no later than 14 days from the date of receipt of the Customer's declaration of withdrawal from the Sales Agreement, refund all payments made by the Customer, including the cost of delivery of the Goods to the Customer. The Seller may withhold the refund of payments received from the Customer until the Goods are received back or the Customer provides proof of sending the Goods back, whichever occurs first.

If the Customer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Customer for the additional costs incurred by him.

In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights shall only bear the direct costs of return.

If, due to their nature, the Goods cannot be returned by regular mail, the Seller shall inform the Customer about the costs of returning the goods on the Store Website.

The Customer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any costs for the Customer.

 

GIFT CARD

1. The Gift Card may only be redeemed once. Any unused funds in the account will be forfeited and the code cannot be reused.

2. The Gift Card is not refundable or exchangeable for cash.

3. The Gift Card is valid for 3 months from the date of purchase.

4. The Gift Card entitles you to purchases on the website www.kremconcept.com from among the entire assortment.

5. The Gift Card cannot be used to purchase another Gift Card.

6. The Gift Card is not subject to discounts.

7. KREM is not responsible for the Gift Card from the moment it is issued to the Purchaser. If the Gift Card is lost, destroyed, or otherwise rendered inoperable due to the fault of the Purchaser or User, the KREM store is not obligated to accept any complaints.

8. The value of purchases may be equal to or greater than the amount assigned to the Gift Card, provided that the difference is paid by the user placing the order.

DEFINITIONS

POSTAL ADDRESS – name and surname or name of the institution, location in the town (in the case of a town divided into streets: street, building number, apartment or premises number; in the case of a town not divided into streets: name of the town and property number), postal code and town.

ADDRESS FOR RETURNS AND COMPLAINTS:

CREAM

Diamond 3/21

80-028 Gdansk

CONTACT DETAILS:

e-mail: hello@kremconcept.com

telephone: 603 996 505 (Monday to Friday from 9 a.m. to 5 p.m.)

DELIVERY – type of transport service together with the carrier and cost specified in the delivery price list.

PROOF OF PURCHASE – this includes, among others, an invoice or receipt or other document issued in accordance with the Act on Tax on Goods and Services of 11 March 2004, as amended, and other applicable legal provisions.

PRODUCT CARD – a single store subpage containing information about a single product.

CUSTOMER – a natural person, legal person or organizational unit without legal personality but with the capacity to perform legal acts, making a purchase from the Seller directly related to its business or professional activity.

CIVIL CODE – the Civil Code Act of 23 April 1964, as amended.

CODE OF GOOD PRACTICE – a set of rules of conduct, in particular ethical and professional standards, referred to in Article 2, point 5 of the Act on Counteracting Unfair Market Practices of 23 August 2007, as amended.

CONSUMER – a natural person making a purchase from the Seller that is not directly related to his or her business or professional activity.

BASKET – a list of products prepared from the products offered in the store based on the Buyer’s choices.

BUYER – both Consumer and Customer.

PLACE OF DELIVERY OF ITEMS – postal address or collection point indicated in the order by the Buyer.

MOMENT OF DELIVERY OF THE ITEM – the moment when the Buyer or a third party indicated by him for collection takes possession of the item.

PAYMENT – Online payment services are provided by Stripe, Inc. and Klarna.

If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund the funds to the bank account assigned to the Ordering Party's payment card.

Available payment methods:

Credit/Debit Cards:

• Visa
• MasterCard
• Discover
• American Express

Apple Pay

Klarna

If it is necessary to refund funds for a transaction made by the customer with a payment card, the seller will receive the refund to the bank account assigned to the Ordering Party's payment card.

When paying by card, the order processing time in Poland is up to 3 business days.

CONSUMER LAW – Consumer Rights Act of 30 May 2014.

SUBJECT OF THE CONTRACT – products and delivery that are the subject of the contract.

SUBJECT OF THE CONTRACT – products and delivery that are the subject of the contract.

SUBJECT OF THE ORDER – subject of the order.

COLLECTION POINT – the place of delivery of the goods, other than a postal address, listed in the list provided by the Seller in the Store.

THING – a movable item that may be or is the subject of a contract.

SHOP – online service available at www.kremconcept.com through which the Buyer can place an order.

SELLER:

CREAM

Anna Zalesińska

Mościckiego Street 16/24

42-200 Częstochowa

Tax Identification Number: 5732716396

REGON: 387069813

BANK ACCOUNT: 02 1020 1664 0000 3302 0634 4461

SYSTEM – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.

COMPLETION TIME – the number of hours or business days specified on the product card.

AGREEMENT – a distance contract within the meaning of the Consumer Rights Act of 30 May 2014 in the case of Consumers and a sales contract within the meaning of Article 535 of the Civil Code Act of 23 April 1964 in the case of Buyers.

DEFECT – both a physical defect and a legal defect.

PHYSICAL DEFECT – non-conformity of the sold item with the contract, in particular if the item:

it does not have the properties that a thing of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use;

does not have the properties of which the Seller assured the Consumer,

is not suitable for the purpose of which the Consumer informed the Seller when concluding the contract, and the Seller did not raise any objections to such purpose;

it does not have the properties that a thing of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use;

does not have the properties of which the Seller assured the Consumer,

is not suitable for the purpose of which the Consumer informed the Seller when concluding the contract, and the Seller did not raise any objections to such purpose;

was delivered to the Consumer in an incomplete state;

in the event of incorrect installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;

it does not have the properties assured by the manufacturer or his representative or the person who introduces the item into circulation within the scope of his business activity and the person who, by placing his name, trademark or other distinguishing mark on the sold item, presents himself as the manufacturer, unless the Seller was not aware of these assurances or, judging reasonably, could not have been aware of them or they could not have influenced the Consumer's decision to conclude the contract, or if their content was corrected before the conclusion of the contract.

LEGAL DEFECT – a situation when the sold item is the property of a third party or is encumbered with the right of a third party, and also if the restriction on the use or disposal of the item results from a decision or ruling of a competent authority.

ORDER – a declaration of will of the Buyer submitted through the store, clearly specifying: the type and quantity of products; type of delivery; type of payment; place of delivery of the goods, Buyer’s data and aiming directly at concluding a contract between the Buyer and the Seller.